Refund Policy

Last Updated: 12/10/2025

This Refund Policy details the conditions under which refunds may be requested and granted for services provided by TechWithJT. By booking and paying for services, you agree to this policy.

1. General Principles

TechWithJT aims for complete client satisfaction. We provide services based on the scope and limitations agreed upon during booking. Refunds are not guaranteed and are issued at the sole discretion of TechWithJT after a review of the service record.

2. Conditions for Full Refunds

A Full Refund of the service fee may be provided if any of the following conditions are met:

• Service Cancellation (Prior to Start): The client cancels the scheduled session with adequate notice (typically 2 hours or more) before the session officially begins.

• Provider Inability to Connect: TechWithJT is unable to connect to the client's device or initiate the session due to a technical failure or scheduling error on our end.

• Service Misunderstanding: The service purchased was clearly misunderstood, and TechWithJT is notified immediately upon realizing the mistake, and the session has not started.

• Scope Inability: TechWithJT determines within the first 15 minutes of the session that the issue is outside the advertised scope of service and cannot be addressed by us.

3. Conditions Where Refunds Are Not Provided

Refunds will not be issued under the following circumstances:

• Work Has Been Completed: The service or the agreed-upon troubleshooting steps were completed, even if the result was not a complete fix (e.g., diagnosis confirmed a third-party issue).

• External Factors: The issue persists due to factors outside of TechWithJT's control, including:

  • Hardware failures (e.g., damaged device, failed components).

  • Pre-existing issues (e.g., deeply corrupted operating systems, malware infections).

  • Poor, intermittent, or unstable internet connectivity on the client's side.

  • Third-party server outages or app malfunctions.

• Client Termination: The client voluntarily ends the session early after service has commenced.

• Refusal of Steps: The client declines to follow or complete necessary troubleshooting or diagnostic steps required to resolve the issue.

• Non-Disclosure: The client intentionally provides inaccurate or incomplete information that prevents the completion of the service.

• Change of Mind: The client simply changes their mind after the service has begun.

4. Partial Refunds

In specific situations where work was performed but the full intended scope could not be completed, TechWithJT may offer a Partial Refund on a case-by-case basis. This determination is based on the time spent on the issue and the successful completion of any partial service goals (e.g., successful data backup but inability to fix the hardware issue).

5. Refund Process

To request a refund, please contact TechWithJT immediately using the contact information below.

1. Request: Submit a refund request via email detailing your name, service date, amount paid, and the reason for the request.

2. Review: TechWithJT will review the service log and your provided reason against this policy.

3. Resolution: You will be notified of the decision (approval or denial) typically within 5-7 business days of the request.

4. Processing: Approved refunds will be processed back to the original method of payment. Processing time by the banking institution may vary.

6. Contact Information

For questions regarding this Refund Policy or to initiate a refund request, please contact:

TechWithJT
Email: TechWithJT@outlook.com
Website: www.TechWithJT.com