PRIVACY POLICY

Last Updated: 12/10/2025

Your privacy is a top priority for TechWithJT. This Privacy Policy outlines how we collect, use, protect, and handle your information when you use our website and personal IT support services. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect information necessary to provide, improve, and communicate about the services offered by TechWithJT. This information falls into two categories:

A. Information You Provide Directly:

  • Contact Information: Your name, email address, and phone number when you book a service or contact us.

  • Payment Information: Details required to process payments (though payment processing is handled by a third-party, we may receive confirmation of payment).

  • Service-Related Information: Descriptions of your technical issues, service history, and feedback.

B. Information Observed During Service:

  • Technical Data: During a remote support session, we may temporarily view information on your device essential for troubleshooting, such as device settings, operating system version, application screens, and error logs.

  • Log Data: When you access the website, our server may automatically record standard log data (e.g., IP address, browser type, access times).

2. How We Use Your Information

The information collected by TechWithJT is used solely for the following purposes:

  • To Provide Services: To schedule, deliver, and complete the IT support and digital assistance services you requested.

  • Communication: To send service confirmations, reminders, follow-up on completed sessions, and respond to your inquiries.

  • Billing and Payment: To process your service payments and manage billing records.

  • Improvement: To analyze service delivery and troubleshoot any issues related to our website or service process.

3. Data Handling and Security

We are committed to maintaining the security of your information.

  • No Retention of Sensitive Credentials: TechWithJT does not save, store, or retain your passwords, account login details, or unnecessary personal documents after a support session is completed.

  • Data Minimization: We only collect and access data that is strictly necessary to perform the requested service.

  • Data Protection: We employ reasonable security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

4. Disclosure of Information

TechWithJT does not share your information in exchange for payment (i.e., we do not sell your personal data to third parties). We may disclose your information only under the following limited circumstances:

  • With Your Consent: If you explicitly authorize the sharing of certain information.

  • To Third-Party Service Providers: We may use third-party tools (e.g., booking software, payment processors) to facilitate our services. These parties are contractually obligated to protect your information.

  • Legal Requirements: If required to do so by law, court order, or governmental regulation.

5. Children's Privacy

Our services are not directed to individuals under the age of 18. As stated in our Terms of Service, you must be 18 years or older to engage TechWithJT services. If you are seeking help for someone under 18, you must be their parent or legal guardian and must be present during the entire session. We do not knowingly collect personal data from anyone under 18.

6. Third-Party Links

Our website or services may involve links to third-party apps, websites, or platforms necessary for your service delivery (e.g., remote access tools, cloud storage providers). This Privacy Policy applies only to TechWithJT. We are not responsible for the privacy practices or content of any external sites or services.

7. Changes to This Privacy Policy

TechWithJT may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Revised terms will be posted on this page with an updated "Last Updated" date. Your continued use of the site or services after changes means you accept the updated terms.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

TechWithJT
Email: TechWithJT@outlook.com
Website: www.TechWithJT.com